E-COMMERCE STORE ADMINISTRATION SERVICES

E-COMMERCE SITE MANAGEMENT, E-COMMERCE ORDER MANAGEMENT SERVICE PROVIDER COMPANY

Running an online retail store and providing a great customer experience can require a lot of work.

All of our services, from managing orders and inventory to customer assistance and quality control, are modular and available as you need them, or you can enjoy a truly hands-free experience with our comprehensive store management, where we handle everything.

Detailed responsibilities would include:

Website

• Update product information and content on the website
• Create banners, images, promotions etc for display on the website (using products like Photoshop)
• Update content managed areas (copy & artwork)
• Manage website configuration & parameters (eg payment options, stock management)
• Investigate and report any operational/technical issues arising
• Scope and document ongoing website functional projects /improvements
• Test and deploy functional projects /improvements
• Liaise with e-commerce agency regarding the day to day management of the website
• Liaise with internal resources regarding the day to day management of the website
• Evaluate approaches & strategies to improve website sales conversions & customer engagement

Marketing

• Understand and develop sources of traffic (& the factors that influence it): email, SEO, PPC, affiliates, social media, catalogues etc
• Liaise with agencies or in-house teams to implement and support campaigns
• Investigate, evaluate and assess new ways of generating additional traffic/orders
• Produce reports to analyse the performance of all online marketing campaigns and promotions (via reports, analytics, surveys etc)

Measurement

• To meet and exceed all agreed performance objectives (sales, conversions, engagement)
• Continuous improvement of customer satisfaction
• Meet internal service levels for website activity and management
• Maintaining an excellent level of service to the business